Return & Exchange Policy

Last updated: November 2026

We want you to be happy with your hoodie. Because most of our products are printed to order, some rules are different from a normal clothing store. Please read this page before ordering.

Custom-Printed Orders

Custom orders (your name, text, photo, logo or design) are made specially for you, so we cannot accept returns or exchanges for change of mind, size choice or colour preference. Please check the size chart and approve the design preview carefully before we print.

When We Will Replace or Fix Your Order

We will replace or correct your order, at no extra cost to you, if:

• The item has a manufacturing defect (tears, broken stitching, damaged zipper or fabric fault)
• The print is faulty (peeling, missing parts, clearly different from the approved preview)
• You received the wrong design, colour or size compared to what you ordered and confirmed
• The parcel arrived damaged

How to Report a Problem

1. Contact us on WhatsApp (+92 311 1602529) or email support@hbfashion.store within 48 hours of delivery.
2. Send your order number, clear photos of the problem, and an unboxing video if possible.
3. We review your claim and reply within 1 to 2 working days.
4. If approved, we arrange a replacement or repair and cover the shipping cost.

Claims made after 48 hours may not be accepted.

Size Exchange (Ready Stock, Non-Custom Items Only)

For ready stock items with no custom print, you can ask for a size exchange if:

• You contact us within 7 days of delivery
• The item is unworn, unwashed and in its original condition and packaging
• The size you want is in stock

Shipping charges for a size exchange are paid by the customer, unless the mistake was ours.

Refunds

• A refund is given only when a replacement is not possible, such as when the item is out of stock or the problem cannot be fixed.
• Approved refunds are sent by bank transfer, JazzCash or Easypaisa within 7 to 10 working days.
• Shipping charges are not refunded, unless the mistake was ours.

Order Cancellation

• You can cancel an order before production starts for a refund of your advance, less any payment charges.
• Once printing has started, the order cannot be cancelled and the advance is not refundable.

What We Cannot Accept

• Items that have been worn, washed, altered or damaged after delivery
• Slight colour differences caused by phone or monitor screens
• Print results that match your approved preview and the design file you sent
• Designs where the file you supplied was low-resolution or blurry. We warn you about this at preview stage.

Contact

HB Fashion, Lahore, Pakistan
WhatsApp: +92 326 1602529
Email: support@hbfashion.store